STORE POLICY

1. General Terms

1.1. Introduction

Scope: This policy applies to all users and customers who access or purchase products from our online cosmeceutical store.
Acceptance: By placing an order, you agree to these terms and conditions in full.

1.2. Eligibility

Geographical Restrictions: Some products or services may be restricted based on geographic location.

1.3. Definitions

Customer: Any individual or entity that places an order through our online store.
Products/Services: All cosmeceutical products, including skincare treatments and related beauty solutions, offered on our platform.

2. Account Registration and Security

2.1. Account Creation

Accurate Information: Customers are required to provide accurate and current information during registration.
Password Security: Use strong passwords and update them regularly. You are solely responsible for maintaining the confidentiality of your account credentials.

2.2. Account Responsibilities

Unauthorized Access: Immediately notify us if you suspect any unauthorized use of your account.
Data Security: While we use industry-standard security measures to protect your personal information, you are responsible for maintaining your own device and network security.

3. Order Processing and Fulfillment

3.1. Order Acceptance

Confirmation: Once you place an order, you will receive an email confirmation. Your order is only confirmed once processed by our system.
Stock and Product Integrity: All orders are subject to product availability and quality control measures specific to cosmeceutical products.

3.2. Order Modifications

Modification Policy: Orders cannot be modified once placed unless you contact our customer support team immediately. No changes will be accepted after processing has begun.
Contact Requirement: Any requests for modifications, including shipping details or product changes, must be communicated directly to our support team at [support@yourstore.com] as soon as possible.

3.3. Shipping, Delivery, and Timing Disclaimer

Shipping Methods: We offer various shipping options with estimated delivery times, which are provided at checkout.
Late or Missed Orders: While we strive for timely fulfillment, we cannot be held liable for delays caused by factors outside our control (e.g., courier delays, natural events, or issues with third-party logistics). If an order is not delivered on time, we reserve the right to issue refunds or store credit at our discretion.
Cosmeceutical Specifics: Given the nature of cosmeceutical products, we ensure all products are handled and stored under proper conditions. However, delivery delays that result in product degradation or customer inconvenience do not constitute grounds for additional claims or penalties against us.

4. Payment Terms

4.1. Payment Authorization

Order Confirmation: Payment is authorized only after your order is confirmed.
Currency: All prices are displayed in Canadian currency, and payment must be made in that currency.

4.2. Payment Security

Encryption: We utilize Wix Payment technologies to secure your payment details.
Compliance: All payment processing complies with relevant legal and regulatory standards.

5. Payment Types

Our online store accepts the following payment methods. Each method is subject to additional security and verification processes to ensure safe and reliable transactions.

5.1. Credit Card Transactions

Accepted Cards: Major credit cards including Visa, MasterCard, American Express, and Discover are accepted.
Authorization: A pre-authorization may be applied for order verification, with funds charged upon final shipment.
Dispute Resolution: For any credit card disputes, please contact our support team with your order details.

5.2. Debit Card Transactions

Accepted Cards: We accept debit cards associated with major networks such as Visa Debit and MasterCard Debit.
Verification Process: Transactions are verified in real time to ensure sufficient funds.
Processing Times: Depending on your bank, transactions may appear immediately or within a few business days.
Refunds: Refunds will be processed according to your bank's timeline. Any disputes should be directed to customer service.

5.3. Apple Pay

Integration: Our platform is integrated with Apple Pay for quick, secure transactions.
Security: Apple Pay uses tokenization to ensure your card details are never stored on our servers.
User Experience: Transactions can be authorized via biometric authentication (Touch ID or Face ID) or your device passcode.
Limitations: Apple Pay transactions are subject to limitations imposed by your card issuer and Apple’s policies.

6. Refunds, Returns, and Exchanges

6.1. Return Policy

Eligibility: Products may be returned within 10 business days of receipt if they are unused, unopened, and in their original packaging.
Cosmeceutical Specifics: Due to the nature of cosmeceutical products, returns on opened or used items are not accepted unless the product is defective.
Process: Initiate returns by contacting our customer service. Unauthorized returns will not be accepted.

6.2. Refunds

Method: Refunds are processed to the original form of payment.
Processing Time: Approved refunds may take 7 to 10 business days to appear on your account.
Refund Conditions: In cases where orders are delayed or not fulfilled on time, refunds may be issued at our discretion. This clause is designed to limit our liability for factors outside our control.

6.3. Exchanges

Exchange Policy: Exchanges for products (such as switching between different product variants or sizes) are only available if the item is unopened and under specific conditions. Please contact customer service for further guidance.
Shipping Costs: Any additional shipping costs incurred during an exchange will be borne by the customer, unless the exchange is due to an error on our part.

7. Product Use and Safety Disclaimer

7.1. Product Suitability

Customer Responsibility: Our cosmeceutical products are designed for external use only. It is the sole responsibility of the customer to ensure that any product purchased is safe and suitable for their skin type. We strongly recommend conducting a patch test on a small area of skin prior to full application.
Medical Advice: The information provided regarding our products is not intended to substitute for professional medical advice. If you have concerns regarding allergies, skin conditions, or other medical issues, please consult with a healthcare professional before use.
No Liability for Adverse Reactions: In no event shall our company be liable for any allergic reactions, adverse effects, or damages resulting from the use of our products. By placing an order, you acknowledge and agree that you have reviewed the product ingredients and instructions and accept full responsibility for their use.

7.2. Product Handling and Storage

Proper Storage: Customers are responsible for storing products in accordance with the provided guidelines. Failure to adhere to storage instructions may result in product degradation, for which our company is not liable.
Usage Instructions: Please follow all usage instructions included with the product. Misuse or failure to follow instructions may lead to unsatisfactory results or harm.

8. Privacy Policy and Data Protection

8.1. Personal Data Collection

Information Collected: We collect necessary personal information to process orders and enhance your shopping experience.
Usage: Your data is used exclusively for order processing, customer support, and improving our services.

8.2. Data Sharing and Third Parties

Third-Party Providers: We share information only with trusted third-party providers for payment processing, shipping, and marketing, who are contractually required to maintain data confidentiality.
Opt-Out: You can opt out of non-essential communications at any time.

8.3. Security Measures

Compliance: Our practices comply with relevant data protection regulations.
Protection: We employ robust security protocols including encryption and secure server practices.

9. Customer Service and Dispute Resolution

9.1. Customer Support

Availability: Our support team is available via email or live chat.
Response Time: We aim to respond to all inquiries within 24 hours on business days.

9.2. Dispute Resolution

Initial Contact: Direct any disputes to our customer service team for a prompt and amicable resolution.
Arbitration: If a dispute cannot be resolved through customer service, it will be handled by binding arbitration in accordance with the laws of Ontario, Canada.

10. Limitation of Liability and Indemnification

10.1. Limitation of Liability

Order Delays: We are not liable for any delays in order processing or delivery that are due to causes beyond our control, including but not limited to shipping carrier delays, natural events, or system outages. Refunds or store credits may be issued at our sole discretion in such cases.
Extent of Liability: Our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or from any issues related to order fulfillment.
Product Use: By purchasing and using our products, you agree that you assume all risks associated with their use and have taken all necessary precautions to ensure they are safe for your skin.

10.2. Indemnification

Customer Responsibility: By using our services, you agree to indemnify and hold our company harmless from any claims, damages, or expenses resulting from your use of the site or any violation of these policies.

11. Amendments to the Policy

Right to Amend: We reserve the right to update or modify this policy at any time. Changes will be posted on our website, and continued use of our site constitutes acceptance of the revised terms.
Notification: Significant changes to this policy will be communicated via email or a prominent notice on the website.

12. Contact Information

For any questions or concerns regarding this policy or your shopping experience, please contact our customer support team:

Email: Contact@drporuia.com

Payment Methods