SHIPPING & RETURNS

1. Shipping Policy

Processing Time: Orders are typically processed within 1-2 business days. Orders received on weekends or holidays will be processed on the next business day.
Order Confirmation: Once your order is placed, you will receive an email confirmation. Your order is confirmed only when processing begins.
Modification Restrictions: Orders cannot be modified after processing has begun. Any changes must be requested immediately by contacting our customer support team at contact@drpouria.com.

Shipping Options: We offer multiple shipping methods during checkout. Options include standard and expedited shipping.
Estimated Delivery Times:
- Standard Shipping: Typically 3-7 business days.
- Expedited Shipping: Typically 1-3 business days.
Carrier Information: We utilize reputable shipping carriers to ensure timely and safe delivery of your cosmeceutical products.
Delivery Confirmation: A shipping confirmation email with tracking information will be sent once your order has shipped.

Shipping costs vary based on the delivery location and the chosen shipping method. The total cost will be displayed at checkout.

Delays: While we make every effort to ensure timely delivery, delays may occur due to carrier issues, weather conditions, or other unforeseen circumstances beyond our control.
Liability Disclaimer: We are not liable for delays or missed deliveries caused by factors outside our control. In cases where an order is significantly delayed, refunds or store credits may be issued at our discretion.

Eligibility Criteria:
- Products must be returned within 10 days of receipt.
- Items must be unused, unopened, and in their original packaging.
Cosmeceutical Products: Due to the nature of cosmeceutical items and hygiene standards, opened or used products cannot be returned unless they are defective or there is an error on our part.
Non-Returnable Items: Customized, personalized, or final-sale items are not eligible for return.

Authorization: To initiate a return, please contact our customer support team at contact@drporuia.com and detailed return instructions.
Packaging: Ensure that the product is securely packaged to prevent damage during return shipping.
Shipping Costs for Returns:
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- Otherwise, customers are responsible for return shipping fees.
Inspection and Approval: Once the returned product is received, it will be inspected to confirm its condition. Refunds or exchanges will be processed only if the returned item meets our eligibility criteria.

Refund Method: Refunds are issued to the original form of payment.
Processing Time: Once approved, refunds typically take [X] business days to appear on your account.
Partial Refunds: In cases where the product has been opened or used, or if there is a restocking fee as per our discretion, a partial refund may be issued.
Delayed Orders: If your order is delayed and you choose to cancel the order before shipment, you may request a refund. Refunds for delayed orders are subject to our review and issued at our discretion.

Exchange Eligibility: Exchanges are available only for unopened and unused items. Exchanges for products are subject to availability.
Process: Contact our customer support team at contact@drpouruia.com to arrange an exchange. You will be provided with further instructions on how to proceed.
Additional Costs: Any additional shipping or handling fees incurred during an exchange, unless due to our error, are the responsibility of the customer.

Customer Responsibility: It is the sole responsibility of the customer to ensure that any cosmeceutical product purchased is safe for their skin. We strongly recommend performing a patch test and reviewing product ingredients prior to full use.
Medical Advice: The product information provided is for informational purposes only and is not intended to substitute for professional medical advice. Consult a healthcare professional before using any new product, especially if you have pre-existing conditions or allergies.
Liability Limitation: We are not liable for any adverse skin reactions, allergies, or other health issues resulting from the use of our products.

Cancellation Policy: Orders may only be cancelled before processing begins. Once processing or shipping has begun, cancellations are not permitted.
Final Sale Items: Certain promotional or clearance items may be marked as final sale and are not eligible for return, refund, or exchange.

If you have any questions regarding this Shipping and Returns Policy or need assistance with your order, please contact our customer support team: